Shipping policy

Chez LUMA Reformer, we do everything possible to ensure reliable, tracked, and high-quality shipping that meets your expectations.
Please read the information below before placing your order.

⏱️ Estimated Delivery Times

Delivery times are calculated in business days (excluding weekends and public holidays), starting from the processing of the order.

Destination	Estimated Timeframe
France & EU	8 to 10 weeks
Other countries	10 to 12 weeks

🔧 Order Processing Steps

1. Processing

All orders are processed within 24 business hours after payment confirmation.

2. Production

We are manufacturers: our factory produces our Reformers on demand, allowing us to offer the lowest market price, full customization, and optimal quality control.
Our delivery times include the production time plus international shipping from our workshops in Asia.

3. Shipping

Once the equipment is ready, it is shipped with an international tracking number sent by email.

🚚 Partner Carriers

We work with carriers specialized in transporting large and heavy goods.
The carrier is automatically selected to ensure the best safety/delivery-time ratio.

💶 Shipping Fees

✔️ Free delivery for private and professional customers, with no minimum purchase, within Europe.

📝 Address Modification

Once your order has been shipped, no address change is possible.

❗If you need to correct an error, please contact us within 24 hours after placing your order at:

📧 contact@lumareformer.com

❌ Order Cancellation

You may request cancellation within 24 hours after payment.
If the parcel is already in transit, please refer to our Return Policy to arrange a return after delivery.